Terms of Service

1. Who we are and what these Terms cover

These Terms of Service (the "Terms") are a binding agreement between Flooring Growth Hub LLC, a Colorado limited liability company ("Company," "we," "us," or "our"), and the business that subscribes to or uses our services ("Client," "you," or "your").

We operate under the brands Flooring Growth Hub and Remodel Growth Hub, and may operate additional "Growth Hub" brands for other home-improvement trades. These Terms apply to every service we provide under any of those brands, including:

• the websites flooringgrowthhub.com and remodelgrowthhub.com (the "Sites");
• the software subscription described in Section 3 (the "Software");
• the customer portal at app.myremodelingestimate.com (the "Portal");
• Managed Advertising (Section 8);
• the Lead & Appointment Program (Section 9); and
• any add-ons, usage packs, and related services we provide (together with the above, the "Services").

You accept these Terms when you complete checkout, click "I agree," sign an Order, or use the Services. The person accepting on your behalf confirms that they are authorized to bind your business. The Services are offered to businesses only and are not intended for personal, family, or household use.

These Terms are posted at /terms on the Growth Hub storefront you signed up on (Flooring Growth Hub or Remodel Growth Hub) and at app.myremodelingestimate.com/terms, and are linked from the Sites and the Portal.

Your subscription tier, niches, add-ons, campaigns, and any market-specific terms you select at checkout or in a written order form we accept (each an "Order") are part of this agreement. If an Order conflicts with these Terms, the Order controls for that item.

2. Definitions

• "AI Add-On" means the Conversation AI features described in Section 6.
• "Campaign" means a single advertising campaign on a single advertising platform for a single Campaign Type, as listed in an Order.
• "Campaign Type" means the service category a Campaign targets (for example: hardwood installation, sand & finish, general flooring installation, kitchen remodel, walk-in shower conversion).
• "Client Data" means data you upload or supply to the Services, Homeowner Data collected through your Client Properties, and your Brand Assets.
• "Client Properties" means the branded website, landing pages, quote tools, phone numbers, and messaging channels we operate under your brand as part of the Software.
• "Brand Assets" means your business name, logos, trademarks, photos, pricing, and other content you provide for use in the Client Properties.
• "Homeowner" means a consumer who interacts with your Client Properties or is delivered to you through the Lead & Appointment Program.
• "Homeowner Data" means personal information about Homeowners, including contact details, project details, quote requests, conversations, and appointment records.
• "Metro" means the metropolitan service area listed in an Order.
• "Niche" means one of the service verticals supported by the Software: Flooring, Kitchen Remodel, or Walk-in Shower & Bath.
• "Platform Data" means usage, performance, and telemetry data generated by the operation of the Services, and aggregated or de-identified data derived from Client Data that does not identify you or any Homeowner.
• "Sub-Account" means the CRM and messaging workspace we provision for you within our platform.
• "Usage Allowances" means the monthly included usage described in Schedule A.

3. The Software subscription

3.1 Tiers. The Software is licensed by the number of Niches enabled on your account:

• One Niche — any one Niche — $297 per month
• Two Niches — any two Niches — $397 per month
• All Niches — Flooring, Kitchen Remodel, and Walk-in Shower & Bath — $497 per month

You can change tiers in the Portal. Upgrades take effect immediately and are prorated for the remainder of the billing period. Downgrades take effect at the start of the next billing period.

3.2 What every tier includes

Subject to the Usage Allowances and these Terms, each tier includes, for each enabled Niche:

• an instant quote tool for that Niche, delivered either as a branded website we host for you or as an embed on your existing website;
• instant automated follow-up when a Homeowner requests a quote, by email and (once carrier registration is complete) text message;
• automated email and text nurture sequences;
• appointment booking with confirmations and reminders, with calendar sync to your team's calendar provider;
• a Sub-Account with contact records, pipelines, assignment, notifications, and a mobile app for conversations;
• AI room visualizations for Homeowners, subject to the Usage Allowances;
• conversion tracking and reporting; and
• hosting, maintenance, updates, and support as described in Section 15.

Feature availability may vary by Niche. Features labeled "beta," "early access," or similar are provided as-is, may change, and may be withdrawn.

3.3 Your website and domain. If we host a branded website for you, it runs on a subdomain we control (for example, yourbusiness.myremodelingestimate.com) or on a domain you own and point to our servers. You keep ownership of any domain you own. The website design, templates, code, and non-Client content remain ours (Section 12). If you use the embed on your own website, you are responsible for that website and for placing the embed code as instructed.

3.4 Go-live. We aim to have your Client Properties live within seven business days after we receive complete onboarding information. Text messaging requires carrier registration (Section 11), which is controlled by the carriers and typically completes one to three weeks after submission. Go-live is not delayed by carrier registration; text messaging activates when registration clears.

3.5 Quote tool estimates. The quote tool produces non-binding ballpark estimates from price ranges you configure. You are solely responsible for the accuracy of your price ranges, for the estimate disclaimer displayed to Homeowners (we provide default language you may edit), and for every quote, contract, and job you enter into with a Homeowner. We are not a party to your transactions with Homeowners.

3.6 AI visualizations. AI-generated room visualizations are illustrative and are not a representation of finished work, product availability, color accuracy, or fit. You agree not to present them to Homeowners as anything other than illustrations.

4. Fees, billing, and term

4.1 Payment at checkout; recurring billing. Your first monthly fee is charged at checkout. Each subsequent monthly fee is charged automatically on the same calendar day of each month (or the last day of shorter months) to the payment method on file. All fees are in U.S. dollars.

4.2 Month-to-month; cancellation. Subscriptions renew monthly until cancelled. You may cancel at any time in the Portal. Cancellation takes effect at the end of the then-current billing period; you keep access until then, and no partial-month refunds are given except under the guarantee in Section 5.

4.3 No setup fee. There is no setup fee for the Software subscription.

4.4 Failed payments. If a payment fails, we will notify you and retry. If payment is not received within three days after the due date, we may pause the Services, including your Client Properties, until payment is received. If payment is not received within thirty days after the due date, we may terminate the subscription under Section 16.

4.5 Price changes. We may change our published pricing on thirty days' notice. Your monthly fee for your current tier will not increase for as long as your subscription remains continuously active. A price change applies to you only if you cancel and later re-subscribe, or if you add tiers, add-ons, campaigns, or usage packs after the change.

4.6 Taxes. Fees exclude sales, use, excise, and similar taxes. Where we are required to collect tax, it will be added to your invoice. If you claim an exemption, you must provide a valid certificate.

4.7 Disputes. You must notify us of any billing dispute within sixty days of the charge. Undisputed amounts remain payable.

5. 30-day money-back guarantee

5.1 What it covers. If you are not satisfied with the Software for any reason, you may request a full refund of your first monthly Software fee by cancelling in the Portal or emailing us within thirty days after your first payment.

5.2 What it does not cover. The guarantee applies once per business and only to the first monthly Software subscription fee. It does not apply to Managed Advertising fees, media spend, usage packs, the AI Add-On after its free trial, Lead & Appointment Program funds, or any subsequent month.

5.3 Effect. When a refund is issued, your subscription ends, your Client Properties are taken offline, and Section 16.4 (Effect of termination) applies.

6. AI Add-On

6.1 What it is. The AI Add-On adds Conversation AI to your Sub-Account: automated responses to inbound text messages and website chat, inbound voice answering, appointment setting, and related AI features we make available from time to time. Availability of specific channels may depend on carrier registration and your configuration.

6.2 Price and trial. The AI Add-On is $200 per month. Your first thirty days of the AI Add-On are free. Unless you cancel the AI Add-On in the Portal before the trial ends, billing begins automatically at the end of the trial and renews monthly with your subscription. One trial per business.

6.3 Allowances. The AI Add-On includes the conversation and voice allowances in Schedule A.

6.4 How the AI behaves. Conversation AI is configured to identify itself as an automated assistant, to hand conversations to your team on request, and to operate within the instructions and business information you provide. AI systems can make mistakes. You are responsible for reviewing AI conversations, correcting your business information, and for any commitments made to a Homeowner in a conversation you accept. Outbound AI voice calls, where offered, are placed only to Homeowners for whom you have obtained the consent required by law.

6.5 Recording and transcription. Conversations handled by the AI, including voice calls, may be recorded and transcribed to provide the Services and to improve them. You are responsible for any disclosures required by the laws that apply to you.

7. Usage Allowances and fair use

7.1 Allowances. Each tier and the AI Add-On include the monthly Usage Allowances in Schedule A. Allowances reset each billing period and do not roll over.

7.2 Usage packs and auto-reload. When you exceed an allowance, additional usage is billed through prepaid usage packs at the rates in Schedule A. By default, packs are purchased automatically from your payment method on file up to a monthly auto-reload cap of $100. You can raise, lower, or turn off the cap in the Portal. If the cap is reached and you have not raised it, the affected feature pauses until the next billing period or until you add a pack. Usage packs are non-refundable and expire twelve months after purchase.

7.3 Fair use. The Services are designed for a single contracting business communicating with its own Homeowners. You agree not to use the Services to send bulk or unsolicited messages, to message contacts who have not interacted with your business, to upload purchased, rented, or scraped contact lists, to run more than one business per Sub-Account, or to consume resources in a manner that degrades the Services for others. We may throttle, pause, or require a plan change for usage that is inconsistent with this Section.

8. Managed Advertising

8.1 Scope. Managed Advertising is a service in which we build, launch, manage, optimize, and report on paid advertising Campaigns under your brand on the third-party advertising platforms we support, which currently include search, social, and AI-assistant advertising platforms. Availability of a platform or Campaign Type may depend on the platform's own eligibility rules.

8.2 Requires an active subscription. Managed Advertising requires an active Software subscription. Managed Advertising fees are in addition to your subscription fee. If your subscription ends or is paused, Managed Advertising ends or is paused with it.

8.3 Fees. Managed Advertising is billed monthly at $1,500 per month for your first Campaign and $500 per month for each additional Campaign, regardless of platform. Fees are charged in advance with your subscription and cover management only.

8.4 Media spend. Advertising spend is separate from our fees, is set by you, and is paid by you directly to the advertising platform through a payment method attached to the advertising account. We do not mark up media spend and we do not handle it. Platforms bill on their own schedules and terms.

8.5 Advertising accounts. Depending on the platform, advertising accounts are either created and administered by us within our manager account or created in your name with administrative access granted to us. Account structures, keywords, ad copy, audiences, conversion configurations, and landing pages we build are our work product under Section 12. On termination we will, on request, transfer administrative access to accounts that support transfer, and we may retain our work product.

8.6 Territory exclusivity. While a Campaign is active and paid, we will not run a Managed Advertising Campaign of the same Campaign Type for another client in the same Metro. Exclusivity applies only to Managed Advertising, only to the Campaign Types and Metro listed in your Order, and ends when the Campaign is cancelled, paused for non-payment for more than thirty days, or terminated. Exclusivity does not apply to the Software subscription, to the Lead & Appointment Program, or to organic or self-managed advertising by other clients.

8.7 Initial term and cancellation. Managed Advertising has a minimum initial term of ninety days per Campaign, after which it continues month-to-month. You may cancel a Campaign in the Portal or by email; cancellation takes effect at the end of the then-current billing period after the minimum term.

8.8 Your responsibilities. You will provide accurate business, service, licensing, and pricing information; approve budgets; maintain a valid payment method on the advertising account; comply with each platform's advertising policies and with the laws that apply to your advertising; and respond to leads promptly. Platform disapprovals, suspensions, or policy changes outside our control are not a breach by us.

8.9 No performance guarantee. Advertising results depend on factors we do not control, including market competition, your budget, your pricing, your reviews, seasonality, and platform behavior. We do not guarantee any number of clicks, leads, appointments, or jobs, or any cost per lead.

9. Lead & Appointment Program

9.1 Scope. The Lead & Appointment Program delivers Homeowner leads and, where applicable, set appointments generated through advertising we run under our own consumer brands. It is available only in Metros where we have opened the program and where capacity remains, and only by Order.

9.2 Requires an active subscription. The program requires an active Software subscription. Program fees are in addition to your subscription fee.

9.3 Prepaid funds. Program fees are paid from a prepaid balance you fund in advance. The minimum initial funding and minimum reload amount are stated in your Order (currently $2,000 unless your Order says otherwise). By default your balance auto-reloads by the minimum reload amount when it falls below the threshold in your Order. Lead and appointment delivery pauses when your balance is insufficient.

9.4 Fees. Lead fees and appointment fees are stated in your Order and may vary by Metro and Niche. A lead fee is deducted when a lead is delivered to you. An appointment fee is deducted when an appointment with that Homeowner is set and confirmed within 120 days after the lead is delivered, whether the appointment is set by us, by our automation, or by you.

9.5 Exclusivity of leads. A lead delivered to you is not delivered to another client. We may operate a single consumer funnel in a Metro that serves more than one client, and leads are allocated among participating clients under rules we set.

9.6 Lead credits. You may request a credit for a lead within five business days after delivery if the lead: has an invalid or disconnected phone number and an invalid email; is a duplicate of a lead delivered to you in the prior ninety days; is located outside the service area in your Order; requests a service you do not offer as listed in your Order; or is not the property owner or an authorized decision-maker. Credits are returned to your prepaid balance. No credit is given because a Homeowner is unresponsive, changes their mind, chooses another contractor, or does not proceed. Our determination of credit eligibility is final and made in good faith.

9.7 Refund of balance. Prepaid funds are not refundable except that, on termination of the program, any unused balance is refunded, less any fees accrued through the termination date, within sixty days after the termination date.

9.8 Consent and use of leads. Homeowners in the program have agreed to be contacted by participating contractors. We provide the consent record with each lead. You may contact a delivered lead about the Homeowner's stated project only, must honor opt-out requests immediately, may not resell, share, or transfer leads, and must comply with Section 11.

9.9 Ownership. The consumer brands, funnels, advertising accounts, phone numbers, and content used to generate program leads are ours. Homeowner Data delivered to you becomes Client Data for your use under these Terms.

10. Client Data, Homeowner Data, and privacy

10.1 Your data is yours. You own Client Data. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and use Client Data as needed to provide and improve the Services, to comply with law, and as otherwise permitted by these Terms.

10.2 Our role for Homeowner Data. For Homeowner Data collected through your Client Properties, you are the business responsible to the Homeowner, and we process Homeowner Data on your behalf and under your instructions as a service provider or processor. We will use Homeowner Data only to provide the Services, to comply with law, and to create Platform Data.

10.3 Platform Data. We own Platform Data, including aggregated and de-identified benchmarks across clients, and may use it for any lawful purpose, provided it does not identify you or any Homeowner.

10.4 Your privacy obligations. You are responsible for: posting a privacy policy and messaging terms on your Client Properties (we provide template language that you may adopt or replace); obtaining any consents required to collect, use, and message Homeowners; honoring Homeowner opt-out, access, and deletion requests, which we will help you fulfill; and complying with the consumer protection, privacy, contractor licensing, and advertising laws that apply to your business.

10.5 No purchased lists. You may not upload or message contact lists that were purchased, rented, or scraped, or contacts who have not interacted with your business.

10.6 Security. We maintain administrative, technical, and physical safeguards designed to protect Client Data, including encryption in transit, access controls, and backups. No system is perfectly secure, and you are responsible for the security of your own devices, passwords, and users. We will notify you without undue delay of any security incident affecting your Client Data as required by law.

10.7 Export and deletion. During the term and for thirty days after termination, you may export your contacts, conversations, and appointment records from the Portal or by request. We may delete Client Data ninety days after termination, subject to backups and legal retention requirements.

11. Messaging and calling compliance

11.1 You are the sender. Text messages, emails, and calls sent through your Sub-Account are sent by you, under your brand, to your Homeowners. We provide the tools; you are responsible for the content, timing, recipients, and legality of your communications.

11.2 Carrier registration. Text messaging requires registration of your business as a brand and of your messaging use case as a campaign with the carrier registry (A2P 10DLC). We submit registrations on your behalf using the information you provide at checkout and onboarding. You represent that this information, including your legal business name, tax identification number, address, and website, is accurate and matches official records. Registration timing, approval, and fees are set by the carriers and the registry. No text messages will be sent from your numbers before registration clears.

11.3 Rules you agree to follow. You will: message only Homeowners who have given the consent required by law; keep and, on request, produce consent records; honor STOP, unsubscribe, and do-not-call requests immediately; send messages only within the hours permitted by law for the recipient's location; not send prohibited content (including anything related to controlled substances, firearms, adult content, gambling, or deceptive offers); not use the Services for political, charitable, or emergency messaging; and comply with the TCPA, the CAN-SPAM Act, the Telemarketing Sales Rule, state telemarketing and mini-TCPA laws, carrier and registry rules, and platform acceptable-use policies.

11.4 Suspension. We may suspend messaging or calling immediately if we believe it violates this Section, harms deliverability, or exposes us or the carriers to liability, and we will notify you and work with you to resolve the issue.

11.5 Phone numbers. Phone numbers provisioned through the Services are licensed to you for the term. On termination we may release them thirty days after the termination date. Porting a number out is available where the carrier allows it and may carry a fee.

12. Intellectual property

12.1 What we own. The Software, the Sites, the Portal, the Sub-Account configuration, website and landing page templates, quote logic and pricing models, nurture sequences and message content, workflows and automations, AI prompts and configurations, reports, and all related documentation, code, designs, and know-how, together with all improvements, are owned by us or our licensors and are protected by intellectual property laws. Nothing in these Terms transfers ownership to you.

12.2 Your license. During the term, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Services for your own business in the Niches and Metros covered by your Order.

12.3 Restrictions. You will not: copy, modify, or create derivative works of the Services or any templates or content; reverse engineer or attempt to extract source code, prompts, or workflows; resell, sublicense, or provide the Services to any third party or use them on behalf of any business other than your own; scrape or extract data from the Services except through export features; use the Services to build a competing product; remove proprietary notices; or use the Services in violation of law.

12.4 Your Brand Assets. You own your Brand Assets. You grant us a license to use them to build and operate your Client Properties and Campaigns during the term. You represent that you have the rights needed to grant this license and that your Brand Assets do not infringe anyone's rights.

12.5 Publicity. You agree that we may identify you as a client by name and logo on our Sites and materials and may reference de-identified or aggregated results from your account. You may withdraw this permission for future use by emailing us, and we will stop new uses within thirty days.

12.6 Feedback. If you give us suggestions or feedback, we may use them without obligation to you.

13. Acceptable use

You will not use the Services to: violate any law or third-party right; send spam or unsolicited messages; post or transmit content that is false, defamatory, infringing, obscene, or harmful; misrepresent your licensing, insurance, or affiliations; advertise services you are not licensed to perform; interfere with or attempt to gain unauthorized access to the Services or their infrastructure; introduce malicious code; or engage in conduct that damages our reputation or relationships with carriers, advertising platforms, or vendors. We may remove content and suspend or terminate accounts that violate this Section.

14. Third-party platforms

The Services depend on third-party platforms and vendors, including advertising platforms, telephone carriers and the messaging registry, payment processors, email delivery providers, cloud hosting, and automated analysis providers. Your use of those platforms through the Services is subject to their terms and policies, and we may pass their policy requirements through to you. We are not responsible for their availability, changes, fees, outages, disapprovals, or suspensions, and a change or interruption caused by a third-party platform is not a breach of these Terms.

15. Support and availability

15.1 Support. We provide support by email and through the Portal during our business hours, with onboarding assistance and reasonable help with configuration, and we aim to respond to support requests within one business day.

15.2 Availability. We use commercially reasonable efforts to keep the Services available, but we do not guarantee uninterrupted operation. We may perform maintenance, and we will try to schedule planned maintenance outside peak hours and to notify you of extended downtime.

15.3 Updates. We may add, change, or remove features. We will not materially reduce the core functionality of your tier during a billing period without notice.

16. Term and termination

16.1 Term. These Terms begin when you accept them and continue while any subscription, Campaign, or program is active.

16.2 Termination by you. You may cancel as described in Sections 4.2, 6.2, 8.7, and 9.

16.3 Termination by us. We may suspend or terminate the Services or any part of them immediately on notice if you breach Section 7.3, 10.5, 11, 12.3, or 13; if you fail to pay under Section 4.4; if a platform, carrier, or regulator requires it; or if you become insolvent. For other breaches we will give you ten days' written notice and an opportunity to cure before terminating.

16.4 Effect of termination. On termination: your Client Properties are taken offline; your Sub-Account is deactivated; Campaigns are paused and Section 8.5 applies; phone numbers are handled under Section 11.5; you may export Client Data under Section 10.7; all fees accrued through the termination date remain payable; and prepaid amounts are handled under Sections 5, 7.2, and 9.7. Sections 4.6, 4.7, 9.9, 10, 12, 14, 16.4, 17, 18, 19, 20, and 21 survive termination.

17. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL PRODUCE ANY PARTICULAR NUMBER OF VISITORS, LEADS, APPOINTMENTS, JOBS, OR REVENUE, OR ANY PARTICULAR COST PER LEAD OR APPOINTMENT. RESULTS SHOWN ON OUR SITES ARE HISTORICAL RESULTS FOR SPECIFIC CLIENTS AND ARE NOT A PROMISE OF YOUR RESULTS. AI-GENERATED CONTENT MAY CONTAIN ERRORS.

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOST DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. MEDIA SPEND PAID TO ADVERTISING PLATFORMS IS NOT A FEE PAID TO US. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, TO EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, OR TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

19. Indemnification

19.1 By you. You will defend, indemnify, and hold harmless Company and its members, managers, employees, contractors, and affiliates from any third-party claim, fine, penalty, or loss arising out of: your Client Data or Brand Assets; your communications with Homeowners, including any claim under the TCPA or similar laws; your quotes, contracts, and work for Homeowners; your advertising content and claims; your violation of law or of these Terms; or your use of the Services other than as permitted.

19.2 By us. We will defend, indemnify, and hold you harmless from any third-party claim that the Software, as provided by us and used as permitted, infringes a U.S. patent, copyright, or trademark, except to the extent the claim arises from Client Data, Brand Assets, third-party platforms, or your modifications or misuse. If such a claim arises, we may modify the Software, obtain a license, or terminate the affected Service and refund prepaid fees for the unused period.

19.3 Process. The indemnified party will give prompt notice, reasonable cooperation, and control of the defense to the indemnifying party, which may not settle in a way that admits fault by or imposes obligations on the indemnified party without consent.

20. Governing law and disputes

20.1 Governing law. These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules.

20.2 Informal resolution. Before filing a claim, each party agrees to give the other written notice describing the dispute and to negotiate in good faith for thirty days.

20.3 Venue. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Denver, Colorado, and each party consents to their jurisdiction.

20.4 Injunctive relief. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

20.5 Attorneys' fees. In any action to enforce these Terms, the prevailing party may recover its reasonable attorneys' fees and costs.

21. General

21.1 Assignment. You may not assign or transfer these Terms or any Order without our written consent. We may assign these Terms, in whole or in part, to an affiliate or to a successor in connection with a merger, acquisition, reorganization, or sale of assets, and we will notify you of any assignment.

21.2 Changes to these Terms. We may update these Terms by posting a revised version at /terms on the Growth Hub storefront you signed up on (Flooring Growth Hub or Remodel Growth Hub) and at app.myremodelingestimate.com/terms, and notifying you by email or in the Portal at least thirty days before material changes take effect. Changes to fees are governed by Section 4.5. Your continued use of the Services after the effective date of a change constitutes acceptance. If you do not agree, you may cancel before the change takes effect.

21.3 Notices. We may send notices to the email address on your account. You may send notices to us at the address above or at legal@flooringgrowthhub.com. Notices are effective when sent by email or three days after mailing.

21.4 Entire agreement. These Terms, together with your Orders, Schedule A, and our Privacy Policy, are the entire agreement between the parties about the Services and supersede all prior proposals, quotes, and discussions.

21.5 Order of precedence. If documents conflict, the following order applies: an Order we have accepted in writing; Schedule A; these Terms; the Privacy Policy.

21.6 Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, franchise, or employment relationship.

21.7 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including carrier or platform outages, internet failures, labor disputes, acts of government, natural disasters, or epidemics. Payment obligations are not excused.

21.8 Severability; waiver. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will remain in effect. A party's failure to enforce a provision is not a waiver.

21.9 No third-party beneficiaries. These Terms do not create rights in any third party, including Homeowners.

21.10 Electronic agreement. You agree to do business electronically, including acceptance of these Terms and Orders by electronic means.

21.11 Confidentiality. Each party will keep the other's non-public business information confidential and use it only to perform under these Terms, except as required by law. This includes our pricing, roadmap, and configurations, and your business and pricing information.

Schedule A — Usage Allowances and usage packs

Allowances are per account, per monthly billing period, and reset each period without rollover. Usage above an allowance is billed through prepaid usage packs under Section 7.2.

A.1 Software subscription

Included per month for One Niche ($297) / Two Niches ($397) / All Niches ($497), followed by the usage pack that applies above the allowance:

• Text message segments (sent and received): 1,000 / 2,000 / 3,000 — usage pack: 1,000 segments for $30
• Emails sent: 10,000 / 15,000 / 20,000 — usage pack: 5,000 emails for $10
• AI room visualizations: 100 / 150 / 200 — usage pack: 100 visualizations for $49
• Users: 3 / 5 / 8 — $29 per additional user per month
• Phone numbers: 1 / 2 / 3 — $5 per additional number per month
• Contacts stored: 10,000 / 20,000 / 30,000 — fair use; plan change may be required above this
• File storage: 5 GB / 10 GB / 15 GB — fair use

A text message "segment" is the unit carriers use to measure messages. A standard text message of up to 160 characters is one segment; longer messages, emojis, and images use more segments. Inbound and outbound segments both count toward the allowance.

A.2 AI Add-On ($200 per month)

Included per month, followed by the usage pack that applies above the allowance:

• AI conversation messages (text and chat, sent by the AI): 1,000 — usage pack: 1,000 messages for $50
• AI voice minutes (inbound and outbound): 300 — usage pack: 100 minutes for $20

Text message segments used by AI conversations also count toward the text message allowance in A.1.

A.3 Default auto-reload cap

$100 per billing period, adjustable in the Portal. When the cap is reached, the affected feature pauses for the remainder of the billing period: outbound text messages and AI conversations stop, inbound voice calls forward to your business phone number, and quote requests and email continue.

A.4 Changes

We may revise this Schedule on thirty days' notice under Section 21.2. Reductions to allowances take effect for you at your next billing period after the notice period.

Schedule B — Fee summary

Current published fees as of the effective date. Your Order controls if it differs.

• Software, One Niche: $297 per month — no setup fee; month-to-month; 30-day money-back guarantee
• Software, Two Niches: $397 per month — same
• Software, All Niches: $497 per month — same
• AI Add-On: $200 per month — 30-day free trial; requires active subscription
• Managed Advertising, first Campaign: $1,500 per month — requires active subscription; media spend paid directly to platform; ninety-day minimum initial term
• Managed Advertising, each additional Campaign: $500 per month — any supported advertising platform
• Lead & Appointment Program: per Order — prepaid; lead and appointment fees vary by Metro and Niche; requires active subscription
• Usage packs: per Schedule A — prepaid; non-refundable; expire after twelve months